Question 1

How long does it take?

Accepted Answer

From payment to finished eBook usually about 35–45 minutes — depending on book type.

Question 2

Can we change the book?

Accepted Answer

Yes. Three revisions are included, additional revisions cost €9.90 each.

Question 3

What happens to my child's photos?

Accepted Answer

Photos are used solely for image consistency in the book, stored in the EU and deleted automatically after delivery.

Question 4

Do I get a printed copy?

Accepted Answer

Yes. At checkout you choose between the digital eBook for instant download and a printed softcover or hardcover, shipped to your door. For print you pick the shipping method: standard (usually 1–3 weeks), tracked (approx. 7–12 business days) or express (approx. 5–8 business days). All times are estimates, not a binding commitment.

Question 5

Which languages do you support?

Accepted Answer

Books and UI are currently available in German and English.

Question 6

Do you use cookies or tracking?

Accepted Answer

Only strictly necessary cookies (login session, language choice, chat state). No advertising or tracking cookies, no third-party pixels. Our analytics are cookieless — which is why we don't need a cookie banner. Details in the privacy policy.